Welcome to my Career Spotlight section! Here, I showcase summaries and highlights from my current and previous roles.

SkyHive by Cornerstone | Senior Training Consultant - Jan 2025 - PRESENT

As a founding team member and Senior Training Consultant at SkyHive, I drive the design and delivery of compelling training programs and content for our clients, partners, and internal teams

  • Design and execute strategic training programs aligned with curriculum goals, driving measurable results.

  • Build and maintain a comprehensive knowledge base of internal and external training resources to support continuous learning.

  • Create tailored learning content (in-depth guides, video tutorials, etc.) to meet specific client needs and improve training effectiveness.

  • Serve as SkyHive’s lead voice talent for training videos, ensuring a consistent brand message in all multimedia.

  • Develop dynamic multimedia educational materials and promotional content that enhance learning outcomes and user engagement for clients.

  • Write and publish SkyHive release notes that clearly communicate product updates, paired with short highlight videos to showcase new features and drive adoption.

Toplack Audio | Voice-Over Artist - July 2011 - PRESENT

For over a decade, I have provided professional voice-over services through Toplack Audio, tailoring my voice to commercials, videos, and public announcements.

  • Adapt my vocal style to suit each project’s needs, studying scripts and rehearsing delivery to convey the right tone for every commercial, video, or announcement.

  • Communicate with clients to understand project requirements and gather all scripts and specifications.

  • Prepare all voice-over materials and attend recording sessions on schedule, meeting every project deadline.

  • Produced, hosted, and wrote the Pro Wrestling Stories podcast, which surpassed 100,000 downloads and reached the Top 65 sports podcasts in North America.

  • Achieved over 500,000 combined downloads and views across all my voice-over projects in the past 8 years.

  • Selected as the voice for Leon’s Total Guard Protection Plan (heard in all Leon’s locations) and for a City of Toronto social media campaign.

SkyHive by Cornerstone | Education and Training Manager - Nov 2023 - Dec 2025

As Education and Training Manager at SkyHive (acquired by Cornerstone in 2024), I developed engaging client training programs and resources, leveraging a decade of experience across SaaS, media, sales, and marketing.

  • Designed and executed strategic training programs aligned with curriculum objectives, leveraging best practices to maximize learning outcomes.

  • Maintained and expanded a comprehensive knowledge base of internal and external training resources to support all learning initiatives.

  • Created customized learning content for clients and continuously refined training materials based on participant feedback and evolving needs.

  • Led the creation of SkyHive’s educational media, serving as the lead voice for video content and developing multimedia materials that enriched the client learning experience.

  • Oversaw technical support operations (through Jan 2025), achieving a 99.1% customer satisfaction score and industry-leading response times (21‑minute first response) and resolution times.

SkyHive | Director, Client Training and Support - Dec 2022 - Oct 2023

As Director of Client Training and Support at SkyHive, I spearheaded comprehensive learning and support strategies, leading a diverse team to exceed client expectations and operational goals consistently.

  • Designed an enterprise-wide training curriculum for Fortune 500 clients, achieving a 92% program satisfaction rating.

  • Built an extensive knowledge ecosystem – including a Help Center with 250+ articles and 35 pages of internal documentation – to support product adoption and user education.

  • Published bi-weekly release notes and training guides to accelerate feature adoption and keep clients up-to-date on the platform.

  • Optimized training operations by developing a high-performing team (100% training goals met) and reducing training costs by 30% while expanding program scope.

  • Elevated customer support performance, cutting median first response time to 16 minutes and maintaining a 98.7% customer satisfaction score.

  • Pioneered a self-service Customer Community platform and integrated account management into support processes, boosting client engagement and success.

  • Played an active role in executive-level discussions and decisions that shaped product and customer strategy.

SkyHive | Manager, Customer Training - Dec 2021 - Dec 2022

As Manager of Customer Training, I developed and executed comprehensive client training programs at SkyHive while mentoring a growing team of specialists and promoting a culture of data-driven improvement.

  • Implemented an end-to-end training curriculum reaching dozens of Fortune 500 clients annually, supported by a library of 200+ training resources and documentation.

  • Issued bi-weekly release notes and training updates that led to a 25% reduction in support tickets by proactively educating users on new features.

  • Standardized training processes (improving client profile completion rates by 40%) and streamlined documentation, cutting update time by 20%.

  • Built and mentored a high-performance training team, achieving 100% of training delivery goals and increasing team efficiency by 35%.

  • Maintained a 90% team satisfaction rate by investing in professional development and fostering a positive team culture.

  • Collaborated with engineering and product teams to align training content with bi-weekly software releases, ensuring training materials were updated 20% faster.

  • Partnered closely with the executive team to inform strategy, support decision making,

SkyHive | Lead, Customer Training - Nov 2020 - Dec 2021

As one of SkyHive’s first employees and Lead of Customer Training, I established the company’s initial client training programs and knowledge systems, driving early adoption among Fortune 500 clients.

  • Designed customized training programs for SkyHive’s first enterprise clients (Fortune 500 companies), achieving an 88% satisfaction rate in these early deployments.

  • Created foundational training content, including SkyHive’s first video library (50+ tutorials) and a 100+ article Help Center, which significantly reduced support inquiries.

  • Organized regular client workshops (85% attendance with highly positive feedback) to engage users and maximize product understanding.

  • Built internal enablement infrastructure from scratch – launched the company’s first Training Wiki (cutting new-hire onboarding time) and implemented an employee certification program across departments.

  • Fostered a culture of knowledge-sharing and innovation by establishing a voice-of-customer feedback loop (driving 10+ product improvements) and leading social initiatives that boosted employee engagement by 45%.

OSG | Corporate Trainer - Feb 2019 - Oct 2020

As Corporate Trainer at OSG, Canada’s leading health & safety training provider, I delivered practical training and onboarding programs and led new initiatives that improved the onboarding experience and generated new revenue.

  • Planned, implemented, and facilitated a hands-on training curriculum for new hires, including comprehensive onboarding programs, module summaries, and interactive presentations.

  • Received a 95% approval rating from new employees for the revamped onboarding process, reflecting an excellent training experience.

  • Built and launched OSG’s first Client Success Specialist division, creating a new revenue stream for the company.

  • Conducted ongoing product, sales, and customer service training sessions while developing weekly sales strategies to boost performance.

  • Created the company’s first digital Sales Wiki to serve as a continuous training resource for the sales team.

  • Established a formal support tier system across multiple departments, streamlining issue escalation and resolution.

Northern Commerce | Digital Marketing Project Manager - June 2018 - Feb 2019

At Northern Commerce, a leading eCommerce agency, I managed digital marketing projects from inception to launch, ensuring on-time, on-budget delivery and client success.

  • Guided projects through all phases (initiation to closing), consistently meeting deadlines, budgets, and defined quality standards.

  • Managed a $600,000 book of business, growing client accounts and revenue at Northern Commerce.

  • Implemented a data-driven Facebook lead generation strategy that produced 1,500 leads, $700,000 in sales, and a 59% lower cost-per-lead for a key client.

TMD | Manager of Strategy & Client Services - May 2017 -  May 2018

As Manager of Strategy & Client Services at TMD, an integrated marketing agency, I guided client marketing strategy and strengthened our client service team through proactive leadership.

  • Developed strategic account marketing plans for key clients, setting clear direction and objectives for their campaigns.

  • Oversaw high-level planning, development, and management of client projects to ensure effective execution and results.

  • Established the firm’s voice with clients by actively contributing to marketing conversations in both digital and traditional channels.

  • Directed team members to fulfill client requirements and meet project specifications, ensuring quality deliverables.

Media Sonar | Lead Product Specialist - May 2015 - May 2017

As Lead Product Specialist at Media Sonar, I acted as the product expert and trainer for a social media intelligence platform, bridging the gap between the technology and its users.

  • Oversaw client training and user experience for Media Sonar’s cloud-based platform, serving as the go-to product expert for both customers and internal teams.

  • Enabled law enforcement and counterterrorism units to leverage the platform in solving crimes and critical investigations.

  • Onboarded new employees and diligently documented client issues, ensuring cases were properly tracked in Salesforce and escalated to resolution.

  • Drove product innovation by leading internal pilot projects and collaborating with developers to recommend new features and tools.

  • Supported the rollout of new product features by configuring client solutions and coordinating with QA for thorough testing.

  • Transformed the trial user experience, increasing the client conversion rate from 15% to 60% within four months.

  • Showcased the platform’s value to Fortune 500 companies through customized demos and thought leadership – including a seminar I led at the 2016 Crimes Against Children Conference in Dallas.

  • Earned recognition as Media Sonar’s “Hardest Working Employee” in 2016, reflecting my work ethic.

Westervelt College | Career Counsellor - Oct 2012 - May 2015

As Career Counsellor at Westervelt College (with a concurrent role as Social Media Manager), I guided students to achieve their educational goals while amplifying the college’s outreach through social media.

  • Provided personalized guidance on academic programs, career outcomes, and financial aid to prospective students.

  • Conducted in-depth student interviews to match individuals with their best-fit programs and coached them on career readiness, boosting confidence and success.

  • Maintained expertise on 20+ educational programs and job market trends, enabling me to advise students accurately and promote informed decisions.

  • Led campus tours and community outreach events, showcasing Westervelt’s programs, services, and history to prospective students.

  • Achieved record-high recruitment metrics, including an 85% contact rate, 60% booking rate, and 60% show rate for student appointments.

  • Managed Westervelt’s social media channels (Facebook, Twitter, Google+, LinkedIn), implementing a strategy that grew followers by over 200%.

  • Introduced live chat support and responded rapidly to online inquiries, improving lead turnaround time and student engagement.

  • Created engaging digital content, from social posts and event promotions to email newsletters,expanding community engagement and securing sponsorships (e.g. a Student of the Month program)

Blackburn Radio Sarnia | Radio Personality - May 2008 - July 2011

During my tenure at Blackburn Radio Sarnia, I entertained and grew the station’s audience as an on-air personality, while concurrently producing commercials and promotions as an Assistant Producer.

  • Hosted mid-day, afternoon, and morning shows on Country 103.9 CHOK, connecting with listeners through current events, pop culture trivia, and spontaneous on-air banter.

  • Produced and voiced a weekly countdown show and contributed on-air content to sister stations K106.3 and 99.9 The Fox.

  • Curated music playlists and delivered live commercial and public service announcements, keeping each broadcast hour engaging and on-brand.

  • Emceed major events (e.g. Rogers Sarnia Bayfest’s Country Weekends in 2009 & 2010) and broadcast on location at community events as a station ambassador.

  • Boosted the CHOK show’s audience by nearly 50% in the first ratings period by restructuring the program with fresh, original content tailored to the target audience.

  • As Assistant Producer, created high-impact commercials, promotions, and station imaging campaigns, working closely with clients, creative, and sales teams.

  • Edited and mixed audio (dubbing commercials and crafting creative sound content) that delivered measurable results for the station’s advertisers.

Testimonials

  • The word 'average' could never be used to describe Chris. I was lucky enough to work with Chris for over a year at Media Sonar. Chris has a huge personality, but he also has a work ethic and thirst for knowledge to match it. Chris is the kind of person that is constantly trying to improve himself. He quickly became a key employee in the company because of his in-depth product knowledge, which he gained through tireless effort and countless hours of self-training, much of which was after hours. Chris is extremely likeable, extremely hardworking, and extremely knowledgeable in his field.

    Mark Chalmers | Technical Lead (Associate Manager)

  • From the moment I joined SkyHive, Chris quickly stood out as a swiss-army-knife, do what needs to be done team member. Being the lead of all things training and enablement at a startup is no easy feat and Chris is frequently thrown all variety of asks and needs to help our customers be successful. He delivers promptly, with high quality and follow through on the result/ impact. Thank you, Chris, for your dedication to the craft of enabling others and your commitment to providing such outstanding deliverables for our customers.

    Luke Egenolf | Head of Product and Marketing at SkyHive

  • Chris onboarded me for a Client Success Specialist job at OSG. His passion for teaching and seamless combination of humour and sales lessons left an impact that spurred me to go above and beyond. He established himself as the go to person for innovative smart solutions .I will forever be grateful for his endless support during my tenure.

    Ada Obidulu | Customer Success Enablement Ops & Strategy Manager at VelocityEHS

  • Chris has taken on many roles in the years I've known him. From Sales, Support, Client success and client relations to teaching and managing those in those roles. He's a highly capable leader teaching and mentoring those around him. Chris is a captivating and entertaining speaker as I've seen in his sales, educational and informational presentations. Chris brings a wealth of knowledge and hard work to any task he completes. A lot of the successes I've seen the companies we have worked for are heavily due to the work Chris puts in.

    Steffan Carlos | Chief Technology Officer & Partner ManagePoint Technologies Inc

  • As a Product Specialist at Media Sonar, there was no better person than Chris Toplack. His passion and depth of knowledge was unsurpassed and gave him a level of understanding that provided clients with unparalleled customer service. He took time to learn the product from DEV to user and then used to knowledge to stretch the product's limits and learn its diverse uses. Clients who spoke with Chris came away feeling confident and inspired. He personally carries with him a humble confidence and razor sharp sense of humor that lights up any engagement. These attributes, combined with his professionalism, make him stand out in a crowd and add value to any organization.

    Christopher A | Global Emergency Services Manager | University Lecturer

  • I had the opportunity to work with Chris as both a colleague and as his manager while at Media Sonar. Chris brings amazing enthusiasm and a tremendous work ethic. He is eager to participate in any he can to move things forward, and willingly shares his thoughts and provides input. Chris is also always ready to put the organization front and center. One of the key attributes that Chris brings to the table is an ability to establish very positive relationships with both internal colleagues, as well as customers - a key characteristic for any organization where culture is a priority.

    Mark Hall | Head of Marketing